Job markets around the world have become incredibly competitive. So what can you do to ensure that your resumé captures the interest of those reviewing it? Well, read our ZipJob review, for starters.
ZipJob claims to “ensure you stand out from the competition” with their resumé enhancement service. Given the importance of doing so right now, we submitted a genuine resumé to see just how much ZipJob could improve our job search prospects. This ZipJob review provides a detailed summary of what we discovered and how worthwhile we feel ZipJob could be in improving your chances of landing your dream role.
Here at HomeWorkingClub we pride ourselves on providing you with the most accurate and up-to-date information we can on the services and products we review. Sadly, this sometimes means providing some not-so-good news about services we ourselves were rather impressed with, as is the case in this ZipJob review.
When you picture a company reading your resume, do you imagine a human doing it? Increasingly, that may not be the case. Everything we do these days seems to revolve around technology and finding a job is no exception. Instead of a human, it may be an applicant tracking system (ATS) that you need to impress with your resume.
In either case, using a professional resumé support service can do wonders for the number of interviews you get. In fact, ZipJob is so confident of its ability to impress, that the company guarantees you’ll get two to three times more interviews after using its service. We set out to investigate just how ZipJob goes about this by using the company’s service ourselves.
What is ZipJob?
ZipJob is an online service that helps you to land your dream job by reworking your resume. Professional resumé writers overhaul everything from formatting and writing style to keywords. The result? An ATS-optimised resumé that’s ready to speed through applicant tracking systems until it lands on the desk of the person who matters.
It’s a collaborative process – ZipJob assigns you a writer who will not only rework your resumé but who is there to chat to via the ZipJob dashboard. Based on your existing resumé, any major projects you’ve completed, and the kind of jobs you’re going for, the writer produces a unique, fully optimised resumé.
Is ZipJob Legit?
ZipJob is a legit service that has a good reputation online, with 4.0 out of 5 stars on Trustpilot. 78% of the ZipJob reviews there are ‘excellent’ and 11% are ‘great.’ Fairly impressive stuff.
My experience of using ZipJob backs up the positive reputation. I found the service useful and the staff polite and professional – and my resumé was certainly far more impressive once ZipJob had worked on it.
Is ZipJob a Scam?
ZipJob is NOT a scam. In fact, it’s easy to find plenty of positive reviews of ZipJob online.
Why Do You Need to Optimise Your Resume for ATS?
A large number of major employers now use applicant tracking systems to save them time and expense during the recruitment process. An ATS can filter applications electronically, based on keywords, years of experience, skills, former employers and schooling.
ZipJob states that applicant tracking systems filter out over 75% of resumes before a human ever sees them. That means that all the work that you’ve put into your resumé could be pointless, unless you’ve optimised it for ATS software.
How Much Does ZipJob Cost?
ZipJob offers a free review and three paid service options. The paid ZipJob service packages include:
- Launch – $139
- Fast Track – $189
- Premium – $299
If you’re watching your expenses while job hunting, there is an option to pay by instalments in order to spread the cost. Instalments vary depending on the ZipJob package that you opt for:
- Launch – from $48 per month
- Fast Track – from $65 per month
- Premium – from $28 per month
I trialled the Launch service option for the purposes of this ZipJob review. The service includes:
- A professionally written resumé, with unlimited revisions
- ATS keyword optimisation
- 1-2-1 communication with a resumé writing expert
The Fast Track option also provides a cover letter, and Zipjob’s 60-day interview guarantee. The guarantee states that if you haven’t had two to three times more interviews within 60 days, Zipjob will rewrite your resume for free.
The Premium option includes the cover letter and guarantee as well. It also provides an update of your LinkedIn profile (including keyword optimisation) and access to one of Zipjob’s most senior resume writers. Premium customers also enjoy lifelong updates to their resumes. This means you can use the service each time you want a change in your career. It also comes with expedited delivery, meaning you receive the first draft of your updated resume in three working days, rather than the four to seven days that the other packages offer.
It is important to note that there are some services for which you will be charged an additional fee. Unfortunately, these fees are not listed on the website and the fact that they even exist is somewhat hidden as it is mentioned in the FAQ section. You can expect to pay an additional fee for a resumé that is more than 4 pages long, for a Federal resume and for a CV. In order to find out the exact cost you will need to email the company at firstname.lastname@example.org.
The ZipJob Free Trial
If you’re not sure about paying for a resumé review service, Zipjob’s free trial can give you a taste of the company’s expertise before you commit any money. The Zipjob free resume review service provides you with a resumé review within 48 hours.
It includes expert insights into how you’re presenting your skills and experience and an ATS scanning test to see if your resumé can make it through the scanning software. Zipjob’s free trial also includes a design and formatting critique – a pretty impressive cost-free option.
How to Sign up to ZipJob
The ZipJob sign up process as super easy. I had to enter my name and email address, plus choose a password. The site asks for payment and then you provide a few details about your background and experience.
The information you provide is in response to a few simple questions. Alternatively, if you already have a resumé, you can just upload that, which is what I did.
I then had to answer four questions about the type of roles I was seeking, example jobs, my motivation for applying for these kinds of roles and my recent notable achievements or projects. It took just minutes for me to provide all of the required details – a seriously small investment of time.
ZipJob then assigns a writer ‘within 24 hours.’ I was pleasantly surprised that my writer contacted me just five hours after I uploaded my resume. You can message the writer at that point or wait until they contact you.
My writer reached out to me promptly to introduce herself and to check a couple of details about the kind of roles that I was seeking. She then got to work on my resumé, which I received just over three working days later. This was faster than the expected timescale of four to seven days, so was another pleasant surprise.
ZipJob Review: Our Experience
Overall, I was impressed with ZipJob’s service. The site was easy and intuitive to use, and the process was efficient.
My expert writer was polite, professional and knowledgeable. She asked relevant questions that contributed to enhancing my resumé while not taking up much of my time. In fact, the whole process required very little input from me – it was very slick and efficient.
Most importantly, the ZipJob version of my resumé looked and sounded fantastic. There was a small glitch when I first received it, in that the writer had added the LinkedIn profile address of a different person with the same name as me, but she quickly sent me the corrected version as soon as I raised this.
One of the things that I found interesting about using ZipJob’s service was the language used on my resumé. It beautifully described my skills, experience and career goals using terms that were clearly optimised for ATS software but that also sounded impressive to a human reader.
This certainly bodes well in terms of modern recruitment processes. When you’re firing your resumé off to various different companies, it’s impossible to know whether it will be read by a human or a computer in the first instance. By appealing to both, you’re maximising your chances of making it onto the interview shortlist.
Is It Worth Using the ZipJob LinkedIn Optimisation Service?
One element of the service that I didn’t experience as part of this ZipJob review was the LinkedIn profile optimisation that comes with the Premium service package.
Plenty of hiring takes place via LinkedIn these days. Personally, I’ve picked up more than one writing client through that platform, and that’s only from using it very infrequently. It stands to reason, then, that having an optimised LinkedIn profile could well be an investment in itself. It’s also a great way to support your resumé’s messages. After all, many prospective employers will start with LinkedIn if they like the look of your resumé and want to know a bit more about you.
Whether you feel that’s worth the Premium service price tag of $299 is of course a personal decision. If your budget doesn’t stretch that far, there’s always the payment by instalments option. It’s also well worth reading our recruitment expert’s article on LinkedIn profile tips in order to ensure that your LinkedIn account is doing all it should be to support your career.
ZipJob Review Update: What Has Changed Since the Original Review
The services and packages offered by ZipJob have not changed but unfortunately, it appears that the quality of service has dipped a little.
The first thing I noticed when checking out ZipJob again for this update is that the Trustpilot score has gone down from 4.6 to 4.0 stars out of 5. Now, don’t get me wrong, 4.0 stars out of 5 is still a good rating, but it left me wondering why it had fallen so quickly.
It didn’t take too much digging to find out that there have been a lot more complaints about the company recently. Still, I was rather shocked when I decided to have a look at the ZipJob review on the Better Business Bureau website.
Seeing a rating of 1.36 out of 5 stars is enough to make anyone think twice but it is important to remember that this is a star rating based on customer reviews. There are only 11 reviews and people do not usually go to the Better Business Bureau to leave good reviews.
ZipJob has a pretty decent B+ rating and has been accredited since last year. The most telling statistic on this page, from my point of view, is the fact that in the last 3 years they closed 27 complaints but 21 of those were in the last 12 months.
It appears that the high demand for resumé writing services has led ZipJobs becoming oversubscribed, which has led to a drop in the quality of the services ZipJob provides.
The vast majority of the complaints I reviewed resulted from delays in having a writer assigned, the assigned writer not having industry knowledge or the assigned writer rushing the job resulting in typos and other errors and then not wanting to make edits.
It all points to ZipJobs not having been able to hire enough highly-skilled resumé writers to keep up with the growth in demand and having been a little lax when it comes to hiring. A problem that has had a knock-on effect on customer service. Several complaints cited slow responses from ZipJob support and some even mentioned support staff and writers being rude or condescending.
I hope that this is a temporary problem as I did find great value in their service and I really enjoyed working with the writer to whom I was assigned.
Handling a growth spurt is hard for any company, it would be hard to find a company that hasn’t gone through a shaky period when it experiences unprecedented growth. Still, the best solution is always to manage customer expectations, not to risk the quality of your service.
Had ZipJobs simply increased the time-frame for delivery of the first draft to enable the skilled writers it undoubtedly has (remember 78% of reviews on Trustpilot give it 5 out of 5 stars) to keep up with demand they could have avoided a lot of complaints.
I’m very content freelancing at the moment and can’t imagine going back into working for a company. That said, if I was planning to do so, I would still be happy to use ZipJob to enhance my resumé.
ZipJob is a useful service if you’re job hunting and looking to improve your resumé in order to land more interviews. It seems very feasible that it could boost your chances of getting through applicant tracking systems in order to do so.
The staff I encountered were knowledgeable, courteous and laser-focused on helping each user to develop the best possible resumé. Plus, the whole process was fast and efficient, meaning it’s not a major distraction from searching for jobs to apply for and polishing your interview skills.
If you decide to use the service and experience delays or are assigned a writer that does not seem knowledgeable in your field, then I recommend that you contact email@example.com immediately. ZipJobs does seem to be trying to resolve the issues that some of its clients have experienced but you will still need to take action to ensure you get what you paid for.
Is ZipJob Good Value?
Whether or not you see ZipJob as good value really depends on how much you are prepared to invest in your own future. If you’re job hunting and money is tight, then handing over $139 (or more) may seem a daunting prospect. However, it could be money well spent if it helps you to find work faster. Personally, I see it as a good investment in yourself and your future career.
Remember – ZipJob offers a free trial that can help to improve your resumé while giving you a taste of the company’s services. As such, if you’re not happy with forking out $139+ then you can always opt for the free trial first. There’s also the option to spread the cost over several months by paying in instalments for any of the company’s paid service packages.
Who Is ZipJob Good for?
ZipJob is a handy service for anyone who is job hunting and wants to get ahead of the crowd. It’s a competitive world out there, so making sure your resumé ends up at the top of the pile can be a tricky business. ZipJob can help you do just that.
Who Is Zipjob Less Good for?
ZipJob is less suited to those who are applying for positions at smaller, independent businesses that don’t use ATS software. The service can still be useful in terms of resumé presentation and showcasing your skills. However, it’s arguably less good value for money if you’re not going to benefit from the ATS optimisation in any way.
Is ZipJob Good for Freelancers?
Many freelancers said goodbye to traditional resumes when they opted out of the 9 to 5 lifestyle. There are still some freelancers, though, who use a resumé to showcase their abilities, in which case ZipJob could be of use.
As a freelancer myself, I wouldn’t see a need to use ZipJob in order to further my working from home career. I find that freelance portfolios tend to be more useful than resumés when it comes to drumming up writing work.
ZipJob Pros and Cons
- Expert writers ensure that your resume appeals to ATS software and humans alike.
- No time limit for revisions to your resumé – you keep going until you’re 100% happy with it.
- Option to include cover letter, LinkedIn profile optimisation and more.
- Handy free version of the service.
- Not really suited to freelancers.
- The quality of the professional resumé writers can vary.
- You need to pay careful attention to the small print to avoid additional fees.
- Premium package cost is a little eye-watering.
If you enjoyed this ZipJob review, here are some other articles that may interest you:
- Our review of Flexjobs – a subscription-based job finding service for home workers.
- A list of tips on how to uncover remote jobs in places you might not have considered.
- Our review of Jobscan – an online resume assessment and improvement service.
A great resumé review service with a solid reputation
Definitely Worth Considering
ZipJob does all it can to give you confidence in the service – from a free initial review of your resumé to a guarantee of more interviews. The work they produced as part of our ZipJob review was impressive too. Recommended.
Louise became a freelancer by mistake after getting made redundant whilst living in a country with no jobs – but she hasn’t looked back since. She is committed to helping others pursue their freelancing goals and enjoy a happier work/life balance as a result.