UserCrowd Review (Formerly UsabilityHub) UPDATED

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This UserCrowd review looks at a service that allows you to earn small amounts of money – for simply giving your feedback on new websites and apps.

It’s not my first encounter with UserCrowd. I reviewed it before when it operated as UsabilityHub. I decided to revisit the review and give the service another good going over before delivering a verdict.

To help alleviate any confusion, I should explain that UsabilityHub still exists. However, it’s now the brand for the other side of this service – the side that provides the testing service for clients.

I’m pleased to say that while UserCrowd is still very much a site for side cash and not one to make anybody a steady living, things have improved. You now don’t have to earn as much money before you can cash out. Furthermore, there seems to be a steadier stream of work available than there used to be.

I’m not going to be negative in my UserCrowd review just because the money you can earn from the site is limited. Many home workers have numerous simultaneous hustles going on, and this is a good one to add to the list. What’s more, the effort involved is really minimal.

The ultimate proof of this is that I’ve kept notifications of new tests switched on on my own computer since completing the work for review of UserCrowd. This is money that’s so simple to earn, it seems silly to leave it on the table.

WHILE YOU’RE HERE: I also have an article listing seven different user testing sites. Click here to open it in a new tab to read later without losing your place!

What Is UserCrowd?

UserCrowd is the user testing arm of UsabilityHub, an online service for developers. It allows them to put new website and app designs in front of real people – to gauge reactions and test out functionality. As a home worker, you can be one of the people who tests out the sites and apps. You give your feedback and get paid to do so.

UserCrowd review

It’s a similar concept to UserTesting, which we’ve reviewed here, but it’s executed in a very different way. For testers, it’s nowhere near as lucrative – but it’s still worth a look, as we’ll come on to shortly.

How Does UserCrowd Work?

Whereas UserTesting tasks its workers with spending a prolonged period on a website and recording their feedback, UserCrowd is more about answering (really) quick questions. If you’re shy about doing user testing because you don’t want to do voice or video recordings, you’ll be fine with UserCrowd, because you do everything in a web browser.

For example, you may have to look at a website for just five seconds and answer a couple of really quick questions about what you saw and remembered. Or you may be shown four versions of a logo and asked which one you prefer and why.

One way to use UseCrowd is to have the website permanently open in a browser tab while you’re on your computer. It “bings” when there’s a test to be done, and you can jump in and get started. You can also use customizable desktop notifications, so you don’t even have to have the site open. Instead, you get a little desktop pop-up when tests become available during the times you specify. This is how I’ve been using the site and it works flawlessly.

UserCrowd Review: Rates and Payments

UserCrowd isn’t going to help you retire early or buy a beach house. This is pocket money income for tasks that take just minutes of your time.

UserCrowd earnings

This really isn’t “work. Tasks often take less than a minute, and some take literally seconds. You can’t get a task “wrong,” because you’re merely giving your opinion. So it’s really easy to jump in and do these tests when they’re available.

Tasks pay a number of “credits,” and each credit is worth 10 cents. Typically tasks are worth between one and five credits each. A big improvement since UsabilityHub morphed into UserCrowd is that there now seems to be far more tasks that pay more than one credit.

You can cash out once you reach a balance of $10. Thanks to a more steady supply of tasks, and some that pay out multiple credits, it seems far easier to reach that balance than it used to be in the UsabilityHub days. I started using the site again following the rebrand and had enough to cash out within about a month.

UserCrowd cashout

It obviously helps if you’re in front of your computer screen (as I am) for at least eight hours a day! Otherwise you probably won’t be around to grab enough tests to see the money pile up very fast.

Still, based on my results – and on the current amount of work coming though – it seems feasible that someone who’s already on a computer regularly could add to their income to the tune of $100-120 each year. There’s no guarantees, and it’s not loads, but it’s the kind of amount it’s always nice to cash in for gifts at Christmas time. (Have a look at this income report to see how quickly these amounts add up when you have multiple side gigs on the go).

One small downside at the time of writing is that payouts are rather slow, taking around 30 days from when you request them.

Is UserCrowd Worth It?

As I finished working on my UserCrowd review, I asked myself whether I’d continue using it afterwards. That’s a pretty good acid test of any survey site or side gig.

The answer was a resounding “yes.”

Because I’m at my laptop all day (and I’m my own boss), I can always take the time out to answer a quick question. The tests on UserCrowd don’t take long enough to knock me off the stride of what I’m already doing, so the effort involved feels non-existent, and I get 10-50 cents each time.

Why wouldn’t build up $100-120 extra each year for several extra Christmas presents?

UserCrowd Test

So, when I see the message above on my screen, I’m going to continue clicking “Start!”

Whether or not UserCrowd is worthwhile for you will depend a lot on your situation.

If, like me, you’re almost permanently looking at your laptop screen, and don’t have a boss or client who’s going to object to you flicking onto something different for a minute of two here or there, I think UserCrowd is well worth signing up to. It’s basically easy money just for giving your opinion.

However, if you have a different work setup where someone keeps an eye on what you do on your computer, or have limited hours in front of a screen, the rewards are perhaps too small to make it worthwhile.

UserCrowd: The Good Bits

  • Easy to sign up and get started.
  • “Work” that anyone can do.
  • A reliable platform.
  • Sometimes quite interesting from a design/user experience perspective.
  • Low payout threshold.

UserCrowd: The Bad Bits

  • Earning potential is limited if you’re not regularly at your computer.
  • Payouts are reliable but slow.

UserCrowd Conclusion

If you’re only interested in big earning opportunities, UsabilityCrowd won’t be for you. But as a component of a money-making “toolbox,” or as part of a plan to save for a special occasion, it’s well worthwhile.

If you fancy giving it a try, you can sign up here. 

We have lots of other side gigs options on the site – click here to see them.

16 thoughts on “UserCrowd Review (Formerly UsabilityHub) UPDATED”

  1. This site is a scam. Once a payout fails balance goes back to $0, then support doesn’t reply. I don’t recommend it at all. Unless you’re willing to do work for months, finally get enough to request a pay out and it disappears.

    • I’m allowing this comment to share your experience, but it doesn’t mirror my own as I have had several successful payouts.

  2. Hey folks, Matt here, one of the UserCrowd co-founders. First of all, my apologies for how the rating system has affected your accounts.You’re all correct that the current system is overly aggressive in how it responds to ratings below 100%. To clarify, this is an unintended consequence and we’re aware of the issue and are actively (this week as of this writing) working to address this.

    We have a fix coming soon that will restore normal test access to folks with ratings in the high 90’s but there are some longer term changes we’ll need to ensure the impact of a rating is fair and balanced. I just wanted to make sure folks knew tester experience is definitely something we care about and I genuinely appreciate the feedback from the community.

    • Hello Mateja
      what’s happening with the site now.
      No one else had a comet who was given a rating or was paid.
      Is the site 100% legitimate?
      You know we Serbian are suspicious.
      Please reply to.

  3. This happened to me too. When I reached exactly 200 tests my rating suddenly dropped to 99%. I haven’t seen a test in 3 months now.

  4. If you make ANY mistakes or they don’t like your feedback on User Crowd your tester rating will drop below 100% and you will cease to get tests and they will keep your hard earned money!!! There is NO way to get your tester rating back over 100% because they CUT YOU OFF. UGH! Scammers!

  5. Cool writing about User Crowd as I saved their link on my computer and forgot about saving it and other links too as I went to open their page I was wondering (I saved the sign up area) what I saved? So I Googled the company and seen Ben’s writing so okay lets find out what that link was about (Time goes by you forget!) and I enjoyed what he was telling me about User Crowd as we have to look out for scams. Yes Ben I tend to always research a company before signing up. I’ll be signing for your HWC link.

  6. Interesting, I just signed up to check it out for the heck of it, and I had three tests that I just completed in a heartbeat. I agree, why not pick up some extra cash, it will be like dropping coins in a jar and seeing what you have accumulated at the end of the year.

  7. Nice review, I’m always interested in seeing if I can make a bit of extra money since I’m online a lot so will definitely give them a try and see how I get on.


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